Privacy Policy

Ōriwa is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, disclose, and protect the personal information provided to us through our website and in the course of our business-to-business (“B2B”) operations.

By accessing our website or engaging in business with Ōriwa, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of personal information from our business partners:

  • Contact Information: Including your name, email address, phone number, and business address.
  • Business Information: Including your company name, industry, and business registration details.
  • Transaction Information: Including purchase details, order history, billing, and payment information.
  • Website Usage Information: Such as your IP address, browser type, operating system, and browsing behavior on our website (collected via cookies or similar technologies).

2. How We Use Your Information

We may use the personal information we collect for the following purposes:

  • Processing Orders: To fulfill orders, process payments, and deliver products.
  • Customer Support: To provide assistance, respond to inquiries, and improve customer service.
  • Business Communications: To send transactional emails, order confirmations, invoices, and other important business-related information.
  • Marketing and Promotions: To send newsletters or marketing materials that may be of interest to you, provided you have opted in to receive such communications.
  • Website Improvement: To analyze website usage, improve user experience, and maintain the functionality and security of our website.
  • Legal Compliance: To comply with applicable laws and regulations, or to protect our rights and interests in legal matters.

3. How We Share Your Information

We will not sell, rent, or share your personal information with third parties, except in the following circumstances:

  • Service Providers: We may share information with third-party service providers who assist us in business operations, such as payment processing, shipping, and website maintenance.
  • Legal Obligations: We may disclose information if required to do so by law or in response to legal processes, such as a court order or government inquiry.
  • Business Transfers: If Ōriwa is involved in a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction, subject to the same privacy protections.

4. Data Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. We use industry-standard encryption protocols, secure servers, and restricted access to safeguard the data we collect. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Cookies and Tracking Technologies

We use cookies and other tracking technologies to collect information about how you interact with our website. Cookies are small text files that are placed on your device when you visit our site. These cookies help us improve website performance, analyze traffic, and personalize your experience.

You may choose to disable cookies through your browser settings. However, this may affect the functionality of certain features on our website.

6. Your Rights

As a business partner, you have the following rights regarding your personal information:

  • Access: You may request access to the personal information we hold about you.
  • Correction: You may request that we correct any inaccurate or incomplete information.
  • Deletion: You may request that we delete your personal information, subject to legal or contractual obligations.
  • Opt-Out: You may unsubscribe from marketing communications at any time by following the instructions in our emails or contacting us directly.

To exercise any of these rights, please contact us at:
Email: contact@oriwa.online

7. International Data Transfers

As Ōriwa operates from New Zealand, your personal information may be transferred and stored in New Zealand. If you are located outside New Zealand, this means your information may be subject to the data protection laws of New Zealand. By providing your information, you consent to this transfer.

8. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time without prior notice. Any changes will be posted on this page, and the updated policy will be effective immediately upon posting.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

Ōriwa
123 Olive Grove Lane
Napier, Hawke’s Bay 4110
New Zealand
Phone: +64 6 555 0123
Email: contact@oriwa.online